Refund and Return Policy

Our commitment

Our customers’ satisfaction is important to us. If for any reason you are not satisfied with your purchase, we invite you to read this Refund and Return Policy carefully.

Right of Withdrawal

Under applicable consumer protection legislation, you have the right to withdraw from the purchase within 14 days of receiving the order without having to give any reason.

To exercise the right of withdrawal, you must contact us within the 14 day period using the details given in the Contact section.

Conditions for Returns

For reasons of hygiene and safety, products can only be returned if:

  • They are sealed and unopened;

  • They have not been used;

  • They are in their original condition;

  • They are returned in the original packaging.

We cannot accept returns of products that have been opened, used, damaged by the customer or are missing the original packaging, except in the cases provided for by applicable law.

Return Procedure

To request a return:

  1. Contact our customer service quoting your order number.

  2. Wait for the return authorisation and the shipping instructions.

  3. Send the product to the address that will be given to you by our customer service.

Returns sent without prior authorisation may not be accepted.

Return Costs

Unless otherwise stated or required by law, the shipping costs for returning the product are borne by the customer.

The original shipping costs are not refundable, except in cases where the product received is incorrect, faulty or damaged.

Damaged, Faulty or Incorrect Products

If you receive a product that is damaged, faulty or different from the one ordered, contact us within 48 hours of delivery, attaching:

  • Photos of the product received;

  • Photos of the packaging;

  • Your order number.

We will assess the case and, where appropriate, offer a replacement, a refund or another suitable solution.

Orders Marked as Delivered

If the courier’s tracking information indicates that the parcel has been delivered but you have not received it, you must contact us within five (5) days of the delivery date stated by the courier.

This will allow us to promptly open an investigation with the courier and attempt to resolve the issue.

Reports received after this deadline may limit our ability to carry out checks and provide assistance.

Refunds

Once the returned product has been received and inspected, we will inform you whether the refund has been approved or rejected.

If approved, the refund will be processed using the same payment method used for the purchase, unless otherwise agreed or required by law.

The time needed for the refund to appear in the customer’s account may vary depending on the bank or payment service provider.

Refused or Uncollected Orders

For orders with payment on delivery (Cash on Delivery), the customer is required to accept and collect the parcel ordered.

If an order is refused without valid reason or is not collected from the delivery point, we reserve the right to limit or refuse future orders placed by the same customer.

Order Cancellation

Orders can be cancelled before shipping by promptly contacting our customer service.

Once the order has been shipped, you will need to follow the return procedure described in this policy.

Disclaimer on Product Results

Our products are food supplements and are not intended to guarantee any specific result.

Results may vary from person to person depending on factors such as lifestyle, diet, physical activity, age, consistency of use and other individual conditions.

We do not guarantee weight loss, improvements in wellbeing or any other specific result arising from the use of our products.

Exceptions

The following are not refundable:

  • Products that have been opened or used;

  • Products returned without authorisation;

  • Products returned after the deadlines set by applicable law;

  • Products damaged due to improper use by the customer.

These limitations do not affect any mandatory rights granted to consumers by applicable law.

Contact

For any questions relating to returns or refunds, contact our customer service through the Contact page of the website or at the support email address shown on the site.

Last updated: 01.05.2026