Shipping Policy

Order processing

All orders are processed within 1-2 working days of payment confirmation or order confirmation. Orders placed at weekends or on public holidays will be processed on the first available working day.

Once your order has been shipped, you will receive an email containing the tracking information, when available.

Countries we ship to

We currently ship exclusively to the European countries listed during the checkout process.

We do not ship to non-European countries, overseas territories or destinations not supported by our logistics partners.

Estimated delivery times

Delivery times are indicative and may vary depending on the destination, the courier used and circumstances outside our control.

Generally estimated delivery times:

  • Italy: 1-5 working days
  • France: 2-7 working days
  • Germany: 2-7 working days
  • Greece: 2-7 working days
  • Romania: 1-5 working days
  • Other European countries: 3-10 working days

The times indicated do not constitute a delivery guarantee.

Shipping costs

Shipping costs are calculated and displayed during checkout before the order is completed.

Any free shipping promotions will be clearly indicated on the website and may be subject to specific conditions.

Shipment tracking

When available, a tracking number will be provided allowing you to monitor the status of the shipment directly through the website of the courier handling it.

The customer is responsible for monitoring the shipment and checking the delivery status.

Incorrect or incomplete addresses

It is the customer’s responsibility to provide correct and complete shipping information.

If an order cannot be delivered because of an incorrect, incomplete or inaccurate address provided by the customer, any additional costs incurred for reshipping may be charged to the customer.

Orders marked as delivered

If the courier’s tracking information indicates that the parcel has been delivered but the customer has not received it, the customer must contact us within five (5) days of the delivery date stated by the courier.

This will allow us to promptly open an investigation with the courier and attempt to resolve the issue.

Requests received after this deadline may limit our ability to carry out checks with the courier and to provide assistance.

Shipping delays

We are not responsible for delays caused by:

  • Adverse weather conditions
  • Strikes or disruptions to logistics services
  • Customs procedures
  • Periods of high shipping volume
  • Events of force majeure
  • Incorrect shipping information provided by the customer

We will nevertheless do everything possible to assist the customer and monitor the shipment.

Damaged parcels

If the parcel arrives visibly damaged, we recommend photographing the packaging and contents immediately and contacting us as soon as possible.

Prompt reports allow us to work with the courier to handle the issue.

Contact

For any questions relating to the shipping of your order, you can contact our customer service through the Contact page of the website or at the support email address shown on the site.

Last updated: 24.06.2026