Welcome to LidaGreen.com. These Terms and Conditions govern the purchase and use of the products sold through our website. By using the site or placing an order, the user fully accepts these Terms and Conditions.
The website is operated by Lida Green Ltd.
Use of the products and food supplements
1.1 The products sold by Lida Green Ltd. are food supplements intended to support a healthy lifestyle and general wellbeing. For optimal results, we recommend following a balanced diet and an active lifestyle. Results may vary significantly from person to person.
1.2 Before using any product, we recommend consulting a qualified healthcare professional, particularly in the case of pre-existing medical conditions, use of medication, pregnancy or breastfeeding.
1.3 The products must not be considered substitutes for a varied and balanced diet or a healthy lifestyle.
1.4 Food supplements must be used strictly in accordance with the instructions shown on the product label.
1.5 Do not exceed the recommended daily dose.
1.6 Stop using the product and consult a healthcare professional if any adverse effects or unexpected reactions occur.
1.7 Keep the products out of the reach of children.
1.8 The products are intended exclusively for people aged 18 or over.
1.9 Our products may contain ingredients of natural origin, including but not limited to plant extracts, herbs and other nutritional ingredients. While we strive to provide accurate and up to date information about ingredients, it is the customer’s responsibility to read the product labels carefully and check compatibility with their own individual needs.
1.10 Lida Green Ltd. cannot be held liable for reactions arising from allergies, individual sensitivities or use that does not comply with the instructions, where the ingredients and relevant information are clearly indicated on the product packaging or on the website. Customers are required to check the ingredient list carefully before use.
Payment and delivery
2.1 Payment for the products purchased must be made at the time of ordering using one of the payment methods available on the website.
2.2 The products will be delivered to the address indicated by the customer at the time of purchase. While we strive to ensure prompt shipping, we cannot be held liable for delays caused by events outside our reasonable control, including weather events, strikes, logistical problems or delays attributable to the courier.
2.3 Once the parcel has been handed over to the courier, we will monitor the shipment and provide assistance to the customer in the event of delivery problems. In the event of loss, damage or other anomalies, we will work with the courier to establish what happened and identify an appropriate solution in accordance with applicable law.
2.4 If the courier requires a formal report from the recipient, the customer agrees to cooperate by providing any information and documentation necessary to open the case.
2.5 If the courier’s tracking information indicates that the parcel has been delivered but the customer has not received it, we ask the customer to contact us as soon as possible and preferably within five (5) days of the delivery date stated by the courier.
2.6 A prompt report allows us to quickly begin the necessary checks and work with the courier to establish what happened and identify an appropriate solution.
2.7 After this period, it may be more difficult to carry out effective checks with the courier or to gather the necessary documentation relating to the delivery. For this reason, we recommend that customers monitor the status of the shipment regularly and report any anomalies to us without delay.
2.8 Every report will be assessed on a case by case basis, in accordance with applicable law and with the procedures set by the courier handling the delivery.
Disclaimer of liability
3.1 The products sold by Lida Green Ltd. are not intended to diagnose, treat, cure or prevent any disease.
3.2 We do not guarantee specific results from the use of our products. Results depend on numerous individual factors, including diet, physical activity, age, metabolism and health conditions.
3.3 The information on the website, on the product packaging and in informational materials is provided for informational purposes only and does not constitute medical advice, diagnosis or health treatment.
3.4 To the extent permitted by applicable law, Lida Green Ltd. will not be liable for damages arising from improper use of the products, failure to follow the instructions provided or use contrary to the indications shown on the packaging or on the website.
Intellectual property
4.1 The products sold by Lida Green Ltd. and all related intellectual property, including trademarks, logos, designs, images, content and packaging, are the exclusive property of Lida Green Ltd. or of the respective owners.
4.2 It is prohibited to reproduce, distribute, modify, publish or use any element protected by intellectual property rights without the prior written consent of the rights holder.
Applicable law
5.1 These Terms and Conditions are governed by the law applicable to the selling company, without prejudice to the mandatory consumer protection rules provided by the legislation of the customer’s country of residence.
5.2 Nothing in these Terms and Conditions limits the rights granted to consumers by the applicable law in their country of residence.
Changes to the terms and conditions
6.1 We reserve the right to modify these Terms and Conditions at any time. Any updates will be published on this page along with the date of the last revision.
6.2 Continued use of the website or the products after the changes have been published constitutes acceptance of the updated Terms and Conditions.
Terms and conditions for backordered items
Backorder process
7.1 Definition: a backorder refers to an item that is temporarily out of stock but that can be ordered and reserved for future delivery.
7.2 Placing a backorder: by placing a backorder, the customer accepts that the item will be shipped as soon as it becomes available. The estimated availability date is indicative and subject to change.
Payment
8.1 Reserving a backorder: payment of the full amount, including taxes, shipping costs and any other charges, is required at the time the backorder is placed.
8.2 Payment authorisation: the payment method will be charged immediately after the backorder is placed, regardless of the immediate availability of the item. Any refunds will be processed in accordance with our refund policy and with applicable law.
Availability and delivery
9.1 Estimated availability date: the estimated availability date provided is approximate and subject to change due to logistical, production or supply factors beyond our control.
9.2 Delivery times: we will do everything possible to deliver the backordered item within a reasonable period of time, taking into account product availability and the specific circumstances.
9.3 Partial shipments: we may ship available items separately from backordered items. Any additional shipping costs arising from partial shipments will be borne by us, unless otherwise agreed with the customer.
Refunds and returns
10.1 Refund eligibility: if we are unable to fulfil the backorder within an appropriate time frame, the customer may request cancellation of the order and a refund of the amount paid.
10.2 Return policy: our standard return policy applies to backordered items, without prejudice to the provisions of applicable law.
10.3 If the order is returned for reasons not attributable to Lida Green Ltd., any refunds will be made in accordance with applicable law and with our Refund Policy. Shipping costs may not be refundable in the cases permitted by law. We advise customers to ensure that their shipping details are correct and complete and to monitor the delivery of their order in order to avoid complications.
Limitation of liability
11.1 Except as provided by applicable law, the liability of Lida Green Ltd. for any issues relating to backordered items will be limited to the amount actually paid for the product concerned.
11.2 To the extent permitted by applicable law, Lida Green Ltd. will not be liable for indirect, consequential, incidental or punitive damages arising from delays or issues relating to backordered items.
Acceptance of orders
12.1 All orders placed through the website are subject to acceptance by Lida Green Ltd.
12.2 We reserve the right to refuse, limit or cancel any order where this is necessary for operational, security, regulatory compliance or fraud prevention reasons, in the event of product unavailability, or where incomplete or inaccurate information has been provided by the customer.
Prices, descriptions and product availability
13.1 We strive to ensure that the information on the website is accurate and up to date. However, errors relating to prices, product descriptions, images or availability may occasionally occur.
13.2 If an obvious error is identified, we reserve the right to correct that error and, if necessary, to cancel the order concerned. In such a case, the customer will be informed promptly and will receive a full refund of any amount already paid.
Force majeure
14.1 Lida Green Ltd. will not be liable for delays or failure to fulfil its obligations arising from events outside its reasonable control, including but not limited to natural disasters, fires, pandemics, strikes, wars, transport disruptions, logistical problems, IT system failures or actions by public authorities.
Fraud prevention
15.1 In order to protect customers and ensure the security of transactions, Lida Green Ltd. reserves the right to carry out additional checks on orders and to request further information where this is reasonably necessary.
15.2 Orders that appear suspicious, fraudulent or placed in breach of applicable law may be refused or cancelled.
Privacy and data protection
16.1 The processing of personal data is governed by our Privacy Policy, available on the website.
16.2 By using the website or placing an order, the user acknowledges that they have read the Privacy Policy.
Customer service
For any questions relating to orders, shipping or products, our customer service is available at the email address [email protected].
Product information
Before use, we recommend reading the label, instructions and warnings shown on the product packaging carefully. The products sold by Lida Green Ltd. are food supplements. They are not intended to diagnose, treat, cure or prevent any disease. Food supplements must not be used as a substitute for a varied and balanced diet and a healthy lifestyle.
Individual results
Testimonials, reviews and experiences shared by customers reflect individual personal experiences. Results may vary significantly from person to person and are not guaranteed.
The information, product descriptions, testimonials and other content on the website must not be interpreted as a guarantee of specific results. Each customer’s experience may vary depending on individual factors.
Last updated: 24.06.2026